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Contacting the Ombudsman or Privacy Commissioner

Thank you for taking the first step to help us resolve issues and improve how we do things. Let us know if you are pleased with our services and if something goes wrong so we can put it right.

Make a suggestion, compliment or complaint

Make a complaint if you believe Council service or facility have not been up to expected standards, timeframes, or if you think Council has acted contrary to policies, bylaws, regulations or legislation; including issues with our processes, procedures or conduct.

You can choose to contact the Office of the Ombudsman if you still consider the matter hasn’t been settled after making a complaint and hearing back from Council. The Ombudsman deals with public complaints about Central and Local Government organisations, including the release of official information. Ensure to lodge your complaint with us first. The Ombudsman may decide not to investigate if you have already raised your concern with the relevant organisation and given it the opportunity to put it right.

Contact the Ombudsman

Freephone 0800 802 602
Email info@ombudsman.parliament.nz
Please include a phone number in your email so we can contact you if necessary
Website www.ombudsman.parliament.nz

Contact the Privacy Commissioner

For more detailed information about the Privacy Act you can refer to the Privacy Commissioner's website.
Summary of the Privacy Act 1993 - Privacy Commissioner's website

If you are concerned that the Council may have breached the Privacy Act or if you are not sure of our obligations, you can call the Privacy Commissioner's Privacy Hotline: 0800 803 909.